Chapter OneIntroduction to the case:Background of Saudi Aramco Health C atomic number 18 go Organization (SAMSO):SAMSO is the organization within Saudi Aramco that provides health allot for Saudi Aramco employees, their eligible dependents and other eligible recipients as open by the company policy.
Saudi Aramco families living in the easterly Province of Saudi Arabia, where the company is headquartered, are treated at hospitals and clinics owned and operated by the company. These are large, modern, beat-service facilities annually providing health superintend for thousands of employees and their dependents as well as retired Saudi employees and their spouses. http://www.saudiaramco.com/cgi-bin/bvsm/home.jspSAMSO?s Mission and Values:SAMSO?s Mission Statement: ?We are dedicated to providing professional health care services which leave behind enhance the well being and productivity of the Saudi Aramco commonwealth?Values of SAMSO:?Courtesy?Compassion?Competence?Creativity? straight improvement is essential to our success(Saudi Aramco checkup Services Organization)The current touch in the SAMSO:At the request of the management of SAMSO, Organization and industrial Engineering Department (O&IE) conducted an internal employee survey amidst August 26th 2000 and October 4th 2000, focusing on productivity, macrocosm and satisfaction of SAMSO ply other than physicians, nurses and dentists. Questionnaire survey forms were prepared by O&IE and distributed to SAMSO by the General Medical Relations Division. Each form contains 61 questions. The questions are divided into six sections, namely: Productivity, Job and work group, Supervision, Management practices, Training, and Demographics.
SAMSO staff suggestions were:1.Improve training2.More promotion3.
Respect, appreciation and recognition4.Increase salary and pay5.Enforce fairness6.Improve management and supervisors7.More encouragement and rewards8.Improve evaluation9.More technological advances10.Improve communicationWhy alteration is needed in SAMSO?Innovation is needed to:1.Improve the current status within SAMSO.
2.Create sassy and different values and make contribution.
3.Create new and different satisfactions for SAMSO employees.
4.Combine existing resources in a new and much productive configuration.
5.The need for process change and process improvement.
6.The free burning demographics and population change.
7.Change in perceptions,
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